En résumé
A PRIVATE INTERNET ACCESS* VPN charge is an annual or multi-year VPN security subscription from London Trust Media / Kape Technologies.
Pourquoi ce débit apparaît ainsi
Private Internet Access (PIA) provides encrypted VPN tunnels, dedicated IPs, and ad-blocking (MACE). Statements read PRIVATE INTERNET ACCESS* VPN, LONDON TRUST MEDIA, or PIA VPN.
Subscriptions renew annually ($39.95/year) or on multi-year terms ($79.00 for 3 years) with unlimited simultaneous device connections.
Don’t recognize it? You might still
- A multi-year or annual PIA VPN subscription renewed automatically on your credit card.
- A family member installed PIA on home computers or mobile devices.
- A dedicated IP address add-on was bundled into the renewal.
Que faire, étape par étape
- Sign in to PIA Client Control Panel Open privateinternetaccess.com and sign in with your username (e.g. p1234567) and password.
- Review Subscription Overview review to Account Overview to see active plan status and renewal dates.
- Turn Off Auto-Renewal Click Cancel Subscription under Subscription Overview to prevent subsequent billing cycles.
Questions fréquentes
Who is London Trust Media on my credit card statement?
London Trust Media is the original operating company behind Private Internet Access (PIA).
What is PIA's refund policy on renewals?
Private Internet Access provides a 30-day money-back guarantee for both initial orders and renewal transactions upon contacting support.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à London Trust Media. Les libellés varient selon les banques.
Sources vérifiées
- PIA Billing & Payments Knowledge Base https://helpdesk.privateinternetaccess.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov