En résumé
This charge is from PetRx, an online pharmacy and retailer specializing in veterinary medications, flea/tick preventatives, and prescription diets.
Verifying a PetRx charge
When you order medications online through PetRx, the charge processes once the company has verified the prescription details with your veterinarian. This verification step means the date on your bank statement might be several days after you clicked checkout on their website.
Over-the-counter items, such as certain shampoos or non-prescription supplements, will process and bill immediately without requiring clinic authorization.
- Check Order Status Log into your PetRx account to see if an order is awaiting vet approval or has already shipped.
Why is the charge pending for so long?
The authorization hold remains pending while the pharmacy staff contacts your vet's office to obtain legal permission to dispense the drug.
Is PetRx legitimate?
Yes, they are a licensed pharmacy subject to standard pharmacy board regulations regarding the dispensing of animal medications.
Returns and refunds for medications
Federal law strictly prohibits pharmacies from accepting returns of prescription medications once they have left the control of the facility. Therefore, PetRx cannot offer refunds on correctly filled RX orders, even if your pet refuses to take the pill.
If the company makes an error in fulfillment or ships the wrong product, you must contact their customer support immediately to request a refund or replacement. Non-prescription retail items generally follow standard e-commerce return policies.
- Contact Customer Service Call PetRx support directly if there is an issue with a received order.
Can I cancel an order before it ships?
Yes, if the item has not yet entered the fulfillment stage, customer service can cancel the transaction and void the charge.
Do they auto-ship medications?
Yes, if you enrolled in an auto-refill program, this charge will appear recursively based on the medication schedule.
Répertoire indépendant non affilié à PetRx. Les libellés varient selon les banques.
Sources vérifiées
- PetRx FAQ https://www.petrx.com
- Pharmacy Board Regulations https://www.fda.gov/animal-veterinary