En résumé
A charge from OPSGENIE* ATLASSIAN represents on-call scheduling, alert routing, or IT service management integrations billed by Atlassian Pty Ltd.
Pourquoi ce débit apparaît ainsi
Opsgenie, part of Atlassian, manages on-call rotations, alert routing, and escalation policies to ensure operational incidents are dispatched to the right engineers.
Descriptors appear as OPSGENIE* ATLASSIAN, ATLASSIAN OPSGENIE, or ATLASSIAN SYDNEY. Charges bill monthly or annually per user (Essentials at $9/user/mo, Standard at $19/user/mo, or Enterprise at $29/user/mo).
Don’t recognize it? Common scenarios
- An ongoing Opsgenie or Jira Service Management subscription renewed on the company card.
- New team members were invited to an on-call team roster, increasing the billed user count.
- A free trial of Opsgenie Standard converted to a paid monthly plan.
How to locate the invoice and cancel
- Log in to Atlassian Administration Open admin.atlassian.com and sign in with your Atlassian account.
- Review Billing & Invoices review to Billing > Subscriptions to view user counts and download tax invoices.
- Cancel Opsgenie Subscription Select Manage Subscription next to Opsgenie and click Cancel Subscription.
Frequently Asked Questions
How does Atlassian bill for Opsgenie user seats?
Atlassian calculates billing based on the number of active users assigned to Opsgenie in the Atlassian Admin console at the end of each billing cycle.
What is Atlassian's refund policy for Opsgenie?
Atlassian provides a 30-day money-back guarantee for first-time annual subscriptions and monthly subscriptions within 30 days of payment.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Atlassian Pty Ltd. Les libellés varient selon les banques.
Sources vérifiées
- Opsgenie Pricing & Plans Overview https://www.atlassian.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov