En résumé
A charge from MONDAY.COM* WORK OS corresponds to project management boards, CRM pipelines, or team work operating system seat licenses from monday.com Ltd.
Pourquoi ce débit apparaît ainsi
monday.com provides a Work OS platform enabling organizations to manage tasks, sprint planning, marketing campaigns, and sales CRM pipelines.
The descriptor typically reads MONDAY.COM* WORK OS, MONDAY.COM TEL AVIV, or MONDAY.COM NY. Plans (Basic at $9/seat/mo, Standard at $12/seat/mo, or Pro at $19/seat/mo) bill monthly or annually with a 3-seat minimum.
Don’t recognize it? Common scenarios
- An ongoing monthly or annual team project management plan renewed on the corporate credit card.
- A team administrator added additional user seats to the workspace.
- A 14-day Pro trial converted into a paid subscription upon expiration.
How to locate the invoice and cancel
- Log in to monday.com Open <your-account>.monday.com and sign in with your corporate credentials.
- Review Administration & Billing Click your profile avatar, select Administration > Billing to review user seats and download past PDF invoices.
- Cancel Subscription Select Cancel Subscription to halt future automatic renewals.
Frequently Asked Questions
What is monday.com's refund policy?
monday.com offers a 30-day money-back guarantee for first-time annual subscriptions upon contacting customer support.
Why is there a 3-seat minimum on monday.com?
monday.com paid plans require a minimum purchase of 3 user seats for all tiers.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à monday.com Ltd.. Les libellés varient selon les banques.
Sources vérifiées
- monday.com Pricing & Plan Tiers https://monday.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov