En résumé
A MONDAY.COM* PLAN charge is a work operating system, CRM, and project management subscription from monday.com Ltd.
Pourquoi ce débit apparaît ainsi
monday.com provides project planning, CRM pipelines, and team collaboration boards. Statement descriptors read MONDAY.COM* PLAN, MONDAY COM LTD, or DAPULSE MONDAY.
Plans are sold in minimum 3-seat packages (Standard at $12/seat/month = $36/mo; Pro at $19/seat/month = $57/mo).
Don’t recognize it? You might still
- A 14-day free trial converted into a paid subscription with a 3-seat minimum.
- An annual organization subscription renewed on your corporate card.
- A marketing or operations manager created a board on a company credit card.
Que faire, étape par étape
- Sign in to monday.com Open your team URL (yourcompany.monday.com) and log in with your admin email.
- Go to Administration Billing Click your profile picture in the bottom left and select Administration > Billing to view invoices.
- Cancel Account or Downgrade Click Close my account or change plan to stop recurring credit card transactions.
Questions fréquentes
Why did monday.com charge me for 3 seats when I am a single user?
monday.com has a minimum billing tier of 3 seats for all paid plans, meaning solo users must pay the 3-seat minimum.
What is monday.com's refund policy on annual plans?
monday.com offers a 30-day money-back guarantee for annual plans if requested via support within 30 days of purchase or renewal.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à monday.com Ltd.. Les libellés varient selon les banques.
Sources vérifiées
- monday.com Billing Knowledge Base https://support.monday.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov