En résumé
A charge from KUSTOMER* CRM PLATFORM represents Kustomer omnichannel CRM, AI customer service timeline tracking, or contact center agent licenses from Kustomer, Inc.
Pourquoi ce débit apparaît ainsi
Kustomer delivers conversational CRM, unified customer timelines, and AI automation for enterprise contact centers.
Descriptors include KUSTOMER* CRM PLATFORM, KUSTOMER INC, or KUSTOMER APP. Billing reflects per-user monthly or annual agent licenses ($89 to $139/user/month) plus AI agent add-ons.
Don’t recognize it? Common scenarios
- A consumer brand upgraded customer service operations to Kustomer Enterprise or Ultimate.
- An ongoing annual omnichannel CRM agreement renewed automatically.
- Kustomer AI or self-service conversational deflection features were billed.
How to locate the invoice and cancel
- Sign in to Kustomer App Go to your company's Kustomer URL (yourcompany.kustomerapp.com) and log in as an administrator.
- review to Settings & Billing Go to Settings > Billing to review user agent allocations, active channels, and invoices.
- Contact Account Representative Submit a support case or contact your dedicated customer success manager to adjust agent seats.
Frequently Asked Questions
What makes Kustomer different from standard ticketing systems?
Kustomer uses a customer-centric timeline model that unifies all transactions, interactions, and events into a single view rather than discrete tickets.
How is Kustomer billed?
Kustomer is billed per logged-in support agent seat on an annual contract or monthly billing schedule.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Kustomer, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Kustomer Omnichannel CRM Pricing https://www.kustomer.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov