En résumé
A charge from KOYEB* CLOUD corresponds to serverless container deployment, microVM compute instances, or global edge routing operated by Koyeb SAS.
Pourquoi ce débit apparaît ainsi
Koyeb is a serverless cloud platform that deploys Docker containers and full-stack web applications onto high-performance microVMs globally with built-in private networking.
The descriptor appears as KOYEB* CLOUD, KOYEB SAS, or KOYEB PARIS. Pricing combines monthly tier fees (e.g. Starter at $0, Pro at $29/mo) with per-second microVM compute consumption.
Don’t recognize it? Common scenarios
- A full-stack web service or background worker container was deployed and scaled across global regions.
- An ongoing Pro tier plan renewed automatically on the account card.
- A high-memory or GPU microVM instance accumulated runtime hours.
How to locate the invoice and cancel
- Log in to the Koyeb Control Panel Open app.koyeb.com and sign in with your GitHub or email credentials.
- Check Billing and Invoices review to Organization Settings > Billing to review resource metrics and past invoices.
- Delete Active Services Go to Services, select the running app, and choose Delete Service to stop all compute charges.
Frequently Asked Questions
How does Koyeb bill for microVM compute?
Koyeb bills compute per second based on the CPU and RAM allocation of your active microVM instances. Pausing or deleting services halts compute billing immediately.
Are Koyeb cloud charges refundable?
Koyeb usage-based cloud charges are non-refundable. Downgrading to the Starter plan prevents future base subscription fees.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Koyeb SAS. Les libellés varient selon les banques.
Sources vérifiées
- Koyeb Pricing & Instance Documentation https://www.koyeb.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov