En résumé
This is a recurring subscription charge for a Home Chef meal kit delivery.
What is the Home Chef charge?
A charge on your bank statement from Home Chef typically indicates a payment for a recurring meal kit subscription. If your account is active, you will be billed automatically.
Home Chef charges for orders individually at a set deadline (typically a few days before delivery). If you did not skip the week, the order was processed.
Subscription Management
If you had previously paused or canceled, you may have inadvertently reactivated the account or selected a restart date.
In-store purchases of Home Chef products (e.g., at Kroger) are separate transactions from the subscription service.
- Step 1 Log in to your account at homechef.com to view your order history and confirm which specific order you were charged for.
- Step 2 If you do not wish to continue, officially pause or cancel your subscription in your account settings and verify you received a confirmation email.
How do I contact Home Chef support?
You can use the 24/7 Live Chat on their website, call their customer service team, or email [email protected].
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Relish Labs LLC. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov