UnknownCharges

Libellé bancaire décodé

FRESHWORKS* FRESHDESK

Verified charge

By · Dernière mise à jour

08/01 FRESHWORKS* FRESHDESK $89.00

En résumé

A charge from FRESHWORKS* FRESHDESK represents Freshdesk customer support ticketing, omnichannel help desk, or Freddy AI self-service subscriptions from Freshworks Inc.

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Pourquoi ce débit apparaît ainsi

Freshworks provides modern cloud customer support, IT service management (Freshservice), and CRM tools.

Descriptors include FRESHWORKS* FRESHDESK, FRESHWORKS INC, or FRESHDESK.COM. Pricing reflects per-agent monthly or annual licenses ($15 to $79/agent/month) on Growth/Pro/Enterprise tiers.

Don’t recognize it? Common scenarios

  • A business upgraded Freshdesk from the free tier to a paid Growth or Pro support plan.
  • Additional customer support agent seats were provisioned.
  • Annual Freshworks software subscription renewed automatically.

How to locate the invoice and cancel

  1. Sign in to Freshworks Org Admin Go to your company's Freshdesk portal (yourcompany.freshdesk.com) and log in with administrator credentials.
  2. Review Plans & Billing review to Admin > Account > Plans & Billing to view active agent seat counts and downloadable invoices.
  3. Downgrade or Cancel Select Change Plan to switch to the Free tier (up to 10 agents) or submit a cancellation request.

Frequently Asked Questions

Is Freshdesk free for small teams?

Yes, Freshdesk provides a free plan for up to 10 support agents with basic ticketing and email support.

How do I cancel Freshdesk?

Administrators can downgrade to the free plan or cancel paid subscriptions in Admin > Plans & Billing.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

Répertoire indépendant non affilié à Freshworks Inc.. Les libellés varient selon les banques.

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