En résumé
A charge from CONVEX* BACKEND corresponds to reactive backend-as-a-service database hosting, serverless functions, or vector search subscriptions from Convex Inc.
Pourquoi ce débit apparaît ainsi
Convex provides a full-stack reactive database and serverless backend where state updates automatically stream in real time to connected web and mobile applications.
The descriptor typically reads CONVEX* BACKEND, CONVEX DEV, or CONVEX SAN FRANCISCO. The Professional plan costs $25/month per seat plus usage overages for database storage and function execution.
Don’t recognize it? Common scenarios
- An ongoing Professional team subscription renewed on the developer credit card.
- A production web application exceeded the free tier database bandwidth or vector search storage limits.
- New team members were invited to collaborate on a production project.
How to locate the invoice and cancel
- Log in to Convex Dashboard Open dashboard.convex.dev and sign in with your GitHub account.
- View Team Settings & Billing review to Team Settings > Billing to review usage metrics and download past Stripe receipts.
- Downgrade to Starter Plan Select Change Plan and switch to the Free Starter tier to halt recurring seat fees.
Frequently Asked Questions
What is included in the Convex Starter plan?
The Starter tier includes 1 GB of database storage, 1 million function calls per month, and free vector search.
Can I receive a refund on Convex subscriptions?
Convex subscriptions are non-refundable. Downgrading to the Starter tier applies at the end of the current billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Convex Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Convex Pricing & Backend Feature Plans https://www.convex.dev
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov