En résumé
A charge from CONTABO* SERVER represents budget VPS hosting, Virtual Dedicated Servers (VDS), or dedicated server rentals from Contabo GmbH.
Pourquoi ce débit apparaît ainsi
Contabo is a German hosting company providing high-resource VPS and dedicated servers at low monthly fixed prices. Subscriptions renew automatically every month or year depending on your initial term.
Descriptors appear as CONTABO* SERVER, CONTABO GMBH, or CONTABO MUNICH. Monthly contract dues are billed in advance on your contract renewal date.
Don’t recognize it? Common scenarios
- An ongoing monthly or annual contract for a VPS or dedicated storage server renewed automatically.
- An additional IPv4 address, storage expansion, or cPanel license was added to your existing server.
- A contract cancellation notice was not submitted prior to the contractual cancellation deadline.
How to locate the invoice and cancel
- Log in to the Contabo Customer Control Panel Visit my.contabo.com and log in with your customer ID and password.
- Check Billing and Invoices Click Invoices in the main navigation to download the PDF receipt and verify server details.
- Submit a Cancellation Request Go to Services, locate your server, and choose Cancel Service before the renewal cutoff date.
Frequently Asked Questions
What is Contabo's cancellation policy?
Contabo requires cancellation requests to be submitted via the Customer Control Panel before the start of the next billing period to prevent automatic renewal.
Why was I charged a setup fee on Contabo?
Contabo applies a one-time setup fee on select server tiers for short-term monthly commitments.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Contabo GmbH. Les libellés varient selon les banques.
Sources vérifiées
- Contabo Customer Portal & Terms of Service https://contabo.com
- CFPB: Disputing Unrecognized Credit Charges https://www.consumerfinance.gov