En résumé
A charge from CLOUDFLARE* ZERO TRUST corresponds to identity-aware network access, secure web gateway, or browser isolation seat licenses billed by Cloudflare, Inc.
Pourquoi ce débit apparaît ainsi
Cloudflare Zero Trust replaces traditional corporate VPNs by securing employee access to internal tools and the public internet. Billing is calculated per seat (such as $7 per user per month on standard plans) plus any advanced DNS security or remote browser isolation add-ons.
The descriptor typically reads CLOUDFLARE* ZERO TRUST, CLOUDFLARE ACCESS, or CLOUDFLARE INC on commercial credit card statements. Invoices generate monthly according to the number of active authenticated seats in your Zero Trust organization.
Don’t recognize it? Common scenarios
- An engineering or security team member added new employee seats to the organization beyond the free 50-user tier.
- Your company transitioned from legacy corporate VPN hardware to Cloudflare Access and enrolled your team card.
- An annual or monthly seat contract renewed automatically after an initial trial period.
How to locate the invoice and cancel
- Log in to the Zero Trust dashboard review to one.dash.cloudflare.com and sign in with your administrator credentials.
- Access Billing Settings Select Settings from the left sidebar and click on Billing to view your current seat count and breakdown.
- Adjust Seats or Downgrade Click Edit Plan to reduce provisioned user seats or switch to the Free tier if your team has fewer than 50 members.
Frequently Asked Questions
How does Cloudflare bill for Zero Trust seats?
Cloudflare charges a monthly recurring fee per provisioned user seat above the free tier limit. Adding users during a billing cycle results in prorated seat charges on your next statement.
Can I receive a refund for unused Cloudflare Zero Trust seats?
Cloudflare maintains a strict non-refundable policy on subscription services. When you reduce seat quantities, the change applies at the beginning of your next billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Répertoire indépendant non affilié à Cloudflare, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- Cloudflare Zero Trust Documentation & Pricing https://developers.cloudflare.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov