En résumé
This is a charge for a Chegg subscription or textbook rental.
What is the Chegg charge?
A 'CHEGG' charge on your bank statement typically indicates a recurring subscription for Chegg services, such as Chegg Study.
This service provides homework help, textbook solutions, and other academic tools. Subscriptions are generally billed on a monthly basis.
Canceling the Subscription
If you want to stop future charges, you must cancel your subscription through your account settings on the Chegg website.
Simply deleting the app or closing your browser is usually not enough to cancel a subscription. You must complete the formal cancellation process.
- Step 1 Log in to your Chegg account and go to 'My Account' > 'Orders' > 'Subscriptions'.
- Step 2 Select the subscription you wish to cancel and follow the prompts until you receive a confirmation.
What if I canceled but am still being charged?
Occasionally, if a cancellation was processed near your billing date, a final charge may have already been initiated. Contact Chegg support for urgent billing disputes.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Chegg, Inc.. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov