En résumé
This charge is for a fare on Caltrain, the commuter rail line operating on the San Francisco Peninsula and Santa Clara Valley in California.
Why am I seeing a Caltrain charge?
A charge reading "CALTRAIN" typically occurs when you purchase a ticket at a Caltrain station vending machine or via the official Caltrain Mobile app.
With Caltrain moving primarily to the Clipper network, you may also see this charge if you tap your contactless credit card, debit card, or mobile wallet (like Apple Pay) directly on a station reader under the new "Open Payment" system.
Pending charges and max fares
If you use a contactless card directly at the station, the system will place a "pending" authorization hold on your card for the maximum possible fare from your origin station. Once you tap out at your destination, this hold is adjusted to the correct fare.
If you forget to tap out when you get off the train, you will be permanently charged the maximum one-way fare for that zone, which can result in an unexpectedly high charge on your statement.
How to resolve issues
- Log in to clippercard.com if you used a physical or digital Clipper card to review your exact trip history.
- For direct contactless "Tap to Pay" issues, monitor the charge to see if the pending authorization drops down to your expected fare.
- Contact Caltrain Customer Service at 1-800-660-4287 to dispute a maximum fare charge if you forgot to tap off or experienced a reader error.
Répertoire indépendant non affilié à Caltrain. Les libellés varient selon les banques.
Sources vérifiées
- Caltrain Contactless Payment https://www.caltrain.com
- Clipper Card System https://www.clippercard.com