En résumé
This is a legitimate charge from Atlassian.
What is the Atlassian charge?
An ATLASSIAN charge on your bank statement typically refers to a payment for one of Atlassian's cloud-based productivity and collaboration tools, such as Jira, Confluence, Trello, or Bitbucket.
Why You Might See This Charge
Common reasons for this charge include Subscription Renewals, User/Seat Charges (adding new users to your workspace), Marketplace Purchases (buying add-ons), or Usage-Based Billing for exceeding limits.
- Step 1 Check the Statement Descriptor: Charges often appear with specific prefixes such as ATLASSIAN JIRA, ATLASSIAN CONFLUENCE, or ATLASSIAN TRELLO to help identify the product.
- Step 2 Log In to Your Account: Log in to your Atlassian Admin portal. There, you can view your invoice history, manage active subscriptions, and see which users are associated with the billing account.
What if I didn't authorize this charge?
If you are still unable to identify the source of the charge, visit the Atlassian Support Portal. If you suspect fraudulent activity, contact your bank.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Répertoire indépendant non affilié à Atlassian. Les libellés varient selon les banques.
Sources vérifiées
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov