Resumen del cargo
This charge is from Wag!, an on-demand application for dog walking, pet sitting, and boarding. It represents payment for a completed pet care service or a recurring Wag! Premium membership.
Breaking down the Wag! charge
When you book a walker or sitter through the Wag! app, the platform holds the funds and finalizes the charge upon service completion. The total amount includes the base rate for the walk, the platform service fee, and any optional gratuity you added for the caregiver.
Alternatively, this charge could be the annual or monthly fee for Wag! Premium, a subscription that waives booking fees and provides discounts on services. Premium memberships renew automatically until canceled.
- Check Booking History Open the app and view your past walks to match the date and amount.
Why was I charged a cancellation fee?
Wag! charges a fee if you cancel a walk too close to the scheduled start time, compensating the walker for lost income.
Is the tip included in this charge?
Yes, if you added a tip through the app after the walk, it will often bundle into one total charge on your statement.
Disputing a charge or canceling Premium
If a walker failed to show up or the service was drastically below standard, disputes must go through the Wag! customer support channel. The platform manages all refunds, not the individual walkers.
To stop a Wag! Premium subscription, you must use the platform where you initially subscribed. If you signed up via the Apple App Store or Google Play, you have to cancel through your phone's subscription settings, not directly in the Wag! app.
- Cancel Premium review to the app settings or your device's subscription manager to disable auto-renewal.
- Contact Support Use the in-app help center to file a complaint about a specific service to request a refund.
Will my bank reverse a bad walk charge?
Banks generally consider service quality disputes a merchant issue. Attempt resolution with Wag! before filing a chargeback.
How quickly do refunds process?
Approved refunds from the platform typically take five to ten business days to appear on your bank statement.
Referencia independiente no afiliada con Wag Labs. Las descripciones varían según el banco.
Fuentes verificadas
- Wag! Premium Terms https://wagwalking.com
- Wag! Help https://help.wagwalking.com