Resumen del cargo
A TOTALAV* SECURITY charge is an annual antivirus, web shield, and system optimization software renewal from Protected.net Group Ltd. (TotalAV).
Por qué aparece con este nombre
TotalAV provides antivirus protection, real-time web shields, and VPN services. Statements read TOTALAV* SECURITY, PROTECTED.NET, or TOTAL AV ANTIVIRUS.
Initial promotional rates ($19 to $29) auto-renew at standard full annual pricing ($99.00 to $119.00/year) unless auto-renewal is manually disabled.
Don’t recognize it? You might still
- A steep first-year introductory discount expired, renewing at the full retail annual rate.
- An add-on (Total Password or Total VPN) was bundled into the renewal.
- A family member bought antivirus protection online.
Qué hacer paso a paso
- Sign in to TotalAV Portal Open login.totalav.com and sign in with your email and password.
- Check Account Billing review to Account > My Subscriptions to review active security packages and invoices.
- Cancel Auto-Renewal Click Manage Auto-Renewal or contact TotalAV billing support at [email protected] to cancel.
Preguntas frecuentes
Who is Protected.net on my bank statement?
Protected.net Group Ltd. is the parent software company based in the UK that develops and bills TotalAV, Scanguard, and Total Adblock.
What is TotalAV's renewal refund policy?
TotalAV provides a 30-day money-back guarantee for annual renewal charges upon contacting billing support.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con Protected.net Group Ltd.. Las descripciones varían según el banco.
Fuentes verificadas
- TotalAV Billing & Payments Help https://support.totalav.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov