Resumen del cargo
This is a legitimate charge from Postmates.
What is the Postmates charge?
A charge from 'POSTMATES' is for a food, grocery, or goods delivery order.
Because Postmates was acquired by Uber in 2020, you may see these charges processed similarly to Uber Eats transactions.
Authorization Holds and Subscriptions
If a charge is 'pending' and disappears after a few days, it was likely a temporary authorization hold to verify funds, not a finalized charge.
If you see recurring monthly charges, you may have signed up for a subscription service like Postmates Unlimited (or Uber One).
- Step 1 Log into your Postmates or Uber Eats account to review your order history, including adjustments for tips or fees.
- Step 2 If you had an issue with an order (missing items, incorrect billing), use the 'Help' section within the app to request a refund from customer service.
What if I don't use Postmates?
Check with family or roommates who might have your card on file. If it's definitely unauthorized, contact your bank to dispute it as fraud.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Referencia independiente no afiliada con Postmates. Las descripciones varían según el banco.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov