UnknownCharges

Descriptor decodificado

LIVECHAT* TEXT CLOUD

Verified charge

By · Última actualización

08/01 LIVECHAT* TEXT CLOUD $49.00

Resumen del cargo

A charge from LIVECHAT* TEXT CLOUD corresponds to LiveChat website messaging, ChatBot automation, or HelpDesk ticketing software from Text S.A. / LiveChat.

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Por qué aparece con este nombre

LiveChat (by Text S.A.) provides real-time website live chat software, lead generation widgets, and automated customer service bots.

Descriptors include LIVECHAT* TEXT CLOUD, LIVECHATINC, or TEXT S.A. Charges reflect monthly or annual per-agent logged-in licenses ($20 to $59/agent/month on Starter/Team/Business plans).

Don’t recognize it? Common scenarios

  • A business embedded the LiveChat widget onto its website for online visitor sales and support.
  • An ongoing monthly or annual Team subscription auto-renewed.
  • ChatBot.com or HelpDesk.com add-on licenses were billed.

How to locate the invoice and cancel

  1. Sign in to LiveChat Accounts Go to accounts.livechat.com and log in with your primary administrative credentials.
  2. review to Billing Settings Go to Settings > Billing to review active agent seat quantities and payment receipts.
  3. Cancel Subscription Click Cancel Subscription under Plan details to prevent future monthly credit card charges.

Frequently Asked Questions

What is Text S.A.?

Text S.A. (formerly LiveChat Software S.A.) is the parent company that operates LiveChat, ChatBot, HelpDesk, and OpenWidget.

How do I cancel LiveChat?

You can cancel anytime directly in your account billing settings before the next renewal date.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

Referencia independiente no afiliada con Text S.A.. Las descripciones varían según el banco.

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