UnknownCharges

Descriptor decodificado

HOTJAR* HEATMAP RECORD

Verified charge

By · Última actualización

08/01 HOTJAR* HEATMAP RECORD $39.00

Resumen del cargo

A charge from HOTJAR* HEATMAP RECORD corresponds to Hotjar website heatmaps, session recordings, user feedback surveys, or user interview subscriptions from Contentsquare / Hotjar Ltd.

Revisado el high confianza 2 fuentes verificadas Cómo verificamos los cargos

Por qué aparece con este nombre

Hotjar (part of Contentsquare) provides visual website heatmaps, user session recordings, feedback widgets, and user survey tools.

Descriptors include HOTJAR* HEATMAP RECORD, HOTJAR LTD, or HOTJAR.COM. Charges reflect Observe, Ask, or Engage tiers ($39 to $99/month on Plus/Business plans).

Don’t recognize it? Common scenarios

  • A website owner or marketer installed the Hotjar tracking code to analyze visitor click heatmaps and recordings.
  • A 15-day free trial converted into an ongoing monthly or annual Plus/Business plan.
  • An ongoing annual Hotjar Observe subscription auto-renewed.

How to locate the invoice and cancel

  1. Sign in to Hotjar Account Go to insights.hotjar.com and log in with your administrator email.
  2. Review Organization & Billing review to Organization Settings > Plans & Billing to view session limits, active sites, and invoices.
  3. Downgrade to Basic Plan Click Downgrade to Basic (Free) to stop recurring monthly credit card charges.

Frequently Asked Questions

Is Hotjar free for personal websites?

Yes, Hotjar Basic is free forever and includes up to 35 daily session recordings.

How do I cancel Hotjar?

Go to Organization Settings > Plans & Billing and select Downgrade to Basic before your renewal date.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

Referencia independiente no afiliada con Hotjar Ltd. Las descripciones varían según el banco.

Fuentes verificadas