Resumen del cargo
This is a subscription charge for Zoom video conferencing services.
What is the Zoom charge?
A charge for 'ZOOM.US', 'ZOOM VIDEO', or 'ZOOM SAN JOSE CA' is a subscription fee for Zoom's video conferencing software.
This is typically for a premium plan (like Zoom Pro or Business) that lifts the 40-minute time limit on meetings.
Auto-Renewals and App Store Billing
Zoom subscriptions automatically renew monthly or annually. Canceling a subscription stops future billing but does not automatically refund a charge that has already processed.
If you purchased the subscription on your phone, the charge is handled by Apple or Google. You must cancel it in your phone's App Store settings, not on the Zoom website.
- Step 1 Log into your Zoom Web Portal (zoom.us) and check the 'Plans and Billing' tab to view your invoices and active subscriptions.
- Step 2 If you only ever use free basic meetings, check if your employer or a family member used your card to upgrade their account. If not, contact your bank to report the fraud.
What if I can't log in to cancel?
If you forgot which email you used, or if the charge is unauthorized, you can contact Zoom billing support at 1-888-799-9666 for assistance.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov