Resumen del cargo
A transaction for UPSERVE* BY LIGHTSPEED represents a monthly restaurant POS, analytics, or workforce management subscription from Lightspeed Commerce Inc. (Upserve / Breadcrumb).
Por qué aparece con este nombre
Upserve (originally Breadcrumb POS) was acquired by Lightspeed and powers restaurant point-of-sale hardware, menu analytics, and payment processing.
Descriptors include UPSERVE* BY LIGHTSPEED, UPSERVE POS, or BREADCRUMB* UPSERVE, billing monthly SaaS fees ($59 to $199/mo) or payment processing charges.
Common reasons for this charge
- A monthly SaaS software license fee for Upserve POS terminals or Upserve Analytics.
- Kitchen display system (KDS) or online ordering module subscription renewals.
- A payment processing charge from a restaurant using Upserve Payments.
How to locate the invoice and cancel
- Sign in to Upserve HQ Go to hq.upserve.com and log in with your restaurant manager account.
- Access Invoices review to Settings > Billing to view itemized SaaS fee statements.
- Manage Account Contact your assigned Lightspeed restaurant representative to adjust or terminate subscriptions.
Frequently Asked Questions
Is Upserve now part of Lightspeed?
Yes, Upserve was acquired by Lightspeed Commerce in 2020 and transitioned into the Lightspeed Restaurant product family.
How do I cancel my Upserve subscription?
Submit written notice to your Lightspeed account executive prior to the expiration of your annual commercial agreement.
Dispute Rights & Fraud Prevention
If your restaurant does not use Upserve, report the unauthorized charge to your commercial card provider.
Commercial card disputes must be filed within 60 days under the Fair Credit Billing Act.
How do I contact Upserve support?
Call 1-855-664-3887 or visit upserve.com/support.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Upserve Master Terms of Service https://upserve.com
- FTC: Commercial POS & Merchant Standards https://www.ftc.gov