Resumen del cargo
A charge for IDENTITY GUARD* PLAN represents an active identity theft protection and credit monitoring subscription from Aura Sub, LLC (Identity Guard).
Por qué aparece con este nombre
Identity Guard provides dark web monitoring, credit bureau tracking, and identity theft insurance. Charges originate from Aura Sub, LLC, the parent entity operating the service.
Billing occurs on a monthly or annual cycle. Statement lines usually include IDENTITY GUARD, IDGUARD*PLAN, or AURA SUB LLC.
Common reasons for this charge
- An ongoing monthly or annual Identity Guard plan (Value, Total, or Ultra) renewed automatically.
- An introductory discount expired, moving the account to standard monthly pricing.
- A family identity protection bundle was activated for multiple household members.
How to locate the invoice and cancel
- Log in to your account Go to identityguard.com and sign in with your email and password.
- Open Account Settings Click on your profile avatar in the upper right and select Billing & Plan.
- Cancel Auto-Renewal Select Cancel Subscription under your plan details or call customer support at 1-888-567-8688.
Frequently Asked Questions
Does Identity Guard offer refunds after billing?
Annual subscriptions can typically be refunded if requested within 30 days of renewal. Monthly plans remain active until the end of the current billing cycle without partial refunds.
What happens to credit monitoring when I cancel?
Credit bureau alerts and dark web scans terminate at the end of the active paid period, though your login credentials remain accessible for basic account history.
Dispute Rights & Fraud Prevention
If you did not sign up for Identity Guard, someone may have used your credit card to purchase monitoring under another identity.
Review your card statement carefully and contact your financial institution within 60 days to report unauthorized transactions.
What should I do if I do not recognize this charge?
First confirm whether another household member enrolled in credit protection. If not, contact Identity Guard customer service and your card issuer to dispute the unauthorized transaction under the Fair Credit Billing Act.
How long does a card dispute take to resolve?
Card issuers must acknowledge receipt within 30 days and resolve investigations within two complete billing cycles (not exceeding 90 days).
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Identity Guard Official Support & Terms https://www.identityguard.com
- CFPB: Identity Theft & Credit Monitoring https://www.consumerfinance.gov