UnknownCharges

Descriptor decodificado

METRO* Q CARD RELOAD

Verified charge

By · Última actualización

08/01 METRO* Q CARD RELOAD $20.00

Resumen del cargo

A charge for METRO* Q CARD RELOAD represents a bus/METRORail fare, Q Card balance reload, or Park & Ride commuter ticket from the Metropolitan Transit Authority of Harris County.

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Por qué aparece con este nombre

Houston METRO operates local buses, METRORail light rail lines, and commuter Park & Ride express buses across Greater Houston. Stored value reloads post under METRO Q Card IDs.

Statement lines appear as METRO* Q CARD RELOAD, HOUSTON METRO FARE, or METRO*PARK AND RIDE.

Common reasons for this charge

  • An automatic reload ($10-$50) occurred on your registered METRO Q Card account.
  • You purchased mobile bus/rail tickets or a Park & Ride pass in the METRO Q Mobile Ticketing app.
  • You reloaded stored fare value at a METRORail station ticket vending machine.

How to locate the invoice and cancel

  1. Log in to Ridemetro.org Go to ridemetro.org and sign in to your METRO Q Card account to review reload history and card balances.
  2. Review trip logs Inspect bus routes, METRORail taps, transfer credits, and auto-reload records.
  3. Contact METRO Customer Service Call METRO Customer Care at 713-635-4000 or visit the Downtown Transit Center RideStore.

Frequently Asked Questions

How do I turn off auto-load on my Houston METRO Q Card?

Log in to your account at ridemetro.org, select Manage Q Card, review to Auto-Reload Settings, and disable the recurring payment.

What is the 5-for-50 reward program on METRO Q Cards?

For every 50 paid trips on a METRO Q Card, riders earn 5 free trips automatically credited to the card balance.

Dispute Rights & Fraud Prevention

If you were not in Greater Houston, check whether a family member commuted using a linked card.

If a ticket machine double-billed your card, contact METRO customer care with your receipt to request a refund.

How do I dispute a METRO vending machine charge?

Call METRO Customer Care at 713-635-4000 with your transaction date and ticket machine identifier.

What should I do if my registered card is lost?

Report the card lost online at ridemetro.org to protect and transfer your remaining stored value.

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