Resumen del cargo
This is a legitimate charge from Heroku.
What is the Heroku charge?
A charge from Heroku on your bank statement indicates a payment for services provided by the Heroku cloud application platform, a PaaS used by developers.
Heroku charges are typically based on the resources your applications use (such as dynos or databases) and are billed for the previous month's usage.
Subscriptions and Authorization Holds
Some plans, like the 'Eco' plan, are flat-fee monthly subscriptions. Charges typically appear with an invoice ID format, such as 'HEROKU [MONTH]-[INVOICE ID]'.
If you recently added or updated your payment method, you might see a temporary $1.00 USD pre-authorization hold that usually disappears within 7 days.
- Step 1 Log in to your Heroku dashboard and check the 'Billing' tab to view your invoices and verify if the amount matches.
- Step 2 If you cannot find the charge, open a support ticket with Heroku, providing the invoice number from your bank statement and transaction details.
What if someone else is using my card on Heroku?
Heroku provides a form to request the removal of a credit card from an unauthorized account. Contact your bank if you suspect fraud.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov