Resumen del cargo
This is a legitimate charge from ExpressToll.
What is the Express Toll charge?
A charge labeled 'EXPRESS TOLL' typically relates to electronic toll collection services, such as a replenishment of your pre-paid toll account.
If you recently rented a vehicle, toll authorities often bill the rental company, which then charges your credit card, often adding administrative fees.
Important Warning: Phishing Scams
Be very cautious if you received a text message or email claiming you have an 'outstanding toll balance'.
Scammers are widely circulating fraudulent text messages pretending to be from tolling agencies to steal your credit card information. Do not click links in these texts.
- Step 1 Log in to your personal toll account through the official, secure website to view your transaction history.
- Step 2 If you do not have a toll account and never used a toll road, contact your bank immediately to report a potential unauthorized transaction.
Do toll agencies send text messages for overdue bills?
Legitimate agencies generally do not send text messages with links to collect payment for overdue tolls. Always verify independently.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov