Resumen del cargo
This is a legitimate charge from Asana.
What is this charge for?
A charge on your bank statement labeled 'ASANA' is almost certainly a payment for a subscription to Asana, a popular work and project management software platform.
Asana operates on a per-user, per-month or per-year subscription model. You or someone in your organization likely signed up for a paid plan (such as Starter, Advanced, or Enterprise).
Identifying the Account
These subscriptions are often set to renew automatically. If you are part of a business, this charge may cover multiple 'seats' (licenses) for team members.
- Step 1 Check with your team: Ask colleagues or anyone with administrative access to your company's software accounts if they recently purchased or renewed an Asana subscription.
- Step 2 Log in to your Asana account and review to the Billing tab within your workspace or organization settings. This page will show your current plan and invoice history.
Who do I contact for billing issues?
If you cannot identify the charge internally, you can contact Asana's support team directly at [email protected] or through their official help center to inquire about the transaction.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov