Resumen del cargo
A charge from APOLLO.IO* LEAD GEN corresponds to B2B contact database search, sales engagement sequences, or email verification from ZenProspect, Inc. (dba Apollo.io).
Por qué aparece con este nombre
Apollo.io provides a sales intelligence database of over 275 million contacts alongside automated cold email sequences, dialers, and buyer intent analytics.
The descriptor typically displays as APOLLO.IO* LEAD GEN, ZENPROSPECT INC, or APOLLO.IO SAN FRANCISCO. Plans (Basic at $49/mo, Professional at $79/mo, or Custom) bill monthly or annually per user seat.
Don’t recognize it? Common scenarios
- A sales representative or recruiter subscribed to export verified mobile numbers and email addresses.
- An ongoing monthly or annual team plan renewed on the corporate card.
- Additional mobile number export credits were purchased for cold calling.
How to locate the invoice and cancel
- Log in to Apollo.io Open app.apollo.io and sign in with your Google or work email.
- Review Settings & Subscriptions review to Settings > Plan & Billing to view credit usage and download past tax invoices.
- Downgrade to Free Plan Select Downgrade Plan and choose the Free tier (10 export credits/month) to stop future charges.
Frequently Asked Questions
Why does the descriptor say ZenProspect?
ZenProspect, Inc. is the official corporate legal entity that operates and bills for the Apollo.io platform.
Can I receive a refund from Apollo.io?
Apollo.io subscriptions are non-refundable once charged. Downgrading to the Free plan stops future auto-renewals.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Apollo.io Pricing & Plan Features https://www.apollo.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov