Resumen del cargo
This charge represents a recurring subscription delivery from The Farmer's Dog. The company delivers customized, human-grade fresh dog food frozen on a set schedule.
Understanding The Farmer's Dog pricing
The Farmer's Dog calculates pricing dynamically based on the exact caloric needs of your dog, factoring in age, weight, and activity level. Therefore, the recurring charge is unique to your specific pet profile rather than a flat rate.
New customers frequently sign up using steep introductory discounts. Once the trial period concludes, the system automatically bills the card on file for the standard, full-price recurring shipments. This sudden price jump often causes confusion on billing statements.
- Check Shipping Schedule Log into your account to view when your next box of frozen food is slated to process and ship.
Why was my second charge so much higher?
The first box is heavily discounted. Subsequent deliveries bill at normal retail price, which can be significantly more expensive.
How frequently do they bill?
Billing frequency depends on the delivery schedule you selected (e.g., every two weeks, three weeks, or monthly).
Canceling or adjusting the subscription
Because the product is perishable and shipped with dry ice, order modifications require strict cutoff times. You must pause or cancel your account through the online dashboard several days before the next scheduled processing date.
If a charge has already posted to your account, it generally means the food is already being prepared or has been handed off to the shipping carrier. Perishable food cannot be returned for a refund.
- Log In Access your customer profile on thefarmersdog.com.
- Pause or Cancel Scroll to the subscription management section and select the option to permanently stop deliveries.
Can I just buy it once without subscribing?
No, The Farmer's Dog operates strictly on a subscription model, though you can cancel immediately after your first box arrives.
What if the food arrives thawed?
Contact customer support immediately. They typically issue a refund or rush a replacement box if a carrier delay compromised the food's safety.
Referencia independiente no afiliada con The Farmer's Dog. Las descripciones varían según el banco.
Fuentes verificadas
- Farmer's Dog FAQ https://www.thefarmersdog.com
- Farmer's Dog Terms https://www.thefarmersdog.com/help-center?ref=unknowncharges