Resumen del cargo
A charge from SPLIT.IO* FEATURE corresponds to feature flag management, gradual rollouts, and experimentation telemetry from Split Software, Inc. (now part of Harness).
Por qué aparece con este nombre
Split Software provides feature flag delivery, canary releases, and experimental metric tracking to decouple code deployment from release management.
The descriptor typically reads SPLIT.IO* FEATURE, SPLIT SOFTWARE, or HARNESS SPLIT. Invoices bill monthly or annually based on monthly active tracked keys (MTKs) and team seats.
Don’t recognize it? Common scenarios
- A production web or mobile application evaluated feature flags across millions of monthly unique users, exceeding base MTK limits.
- An ongoing annual feature delivery platform contract renewed automatically.
- New developer seats were provisioned across your development organization.
How to locate the invoice and cancel
- Log in to the Split Console Open app.split.io and authenticate with your single sign-on or corporate account.
- Review Admin Settings & Invoices review to Admin Settings > Billing to view Monthly Tracked Keys usage and download receipts.
- Manage Plan and Subscriptions Contact your dedicated Harness/Split account executive or email [email protected] to adjust contract capacity.
Frequently Asked Questions
What is a Monthly Tracked Key (MTK) on Split.io?
An MTK represents a distinct user ID, device ID, or tenant ID evaluated by Split's SDKs within a calendar billing month.
Can I receive a refund from Split Software?
Enterprise software licenses and MTK overages are non-refundable. Terms are governed by your master service agreement.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con Split Software, Inc.. Las descripciones varían según el banco.
Fuentes verificadas
- Split Feature Management Pricing & MTK Guide https://www.split.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov