Resumen del cargo
This is a legitimate charge from Shopify.
What is the Shopify charge?
A charge from 'SHOPIFY' means you are being billed for services provided by the Shopify e-commerce platform.
This is NOT a purchase you made from an online store; rather, it is a billing charge for running your own online store.
Types of Shopify Fees
Charges appear for monthly store subscriptions, third-party app fees, domain name renewals, or shipping labels.
If you took out a loan through Shopify Capital, your daily repayments are also automatically deducted from your sales or bank account.
- Step 1 Look at the 9-digit bill number often included in the statement descriptor (e.g., 'SHOPIFY * 123456789').
- Step 2 Log into your Shopify Admin dashboard and review to Settings > Billing to view your invoices and match the charge.
I closed my store but am still being charged. Why?
You likely did not fully cancel the subscription. You must formally close the store in your settings; just deleting the app or ignoring the site won't stop the billing.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Referencia independiente no afiliada con Shopify. Las descripciones varían según el banco.
Fuentes verificadas
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov