Resumen del cargo
A charge from SAMSUNG CARE* PLUS represents a monthly or 2-year device protection, screen repair, and loss/theft warranty subscription for Galaxy phones and tablets from Samsung Electronics America, Inc. (Servify / Asurion).
Por qué aparece con este nombre
Samsung Care+ covers drops, spills, cracked screen replacements, mechanical breakdown, and optional theft/loss for Galaxy smartphones, foldables, and Galaxy Book laptops.
Descriptors include SAMSUNG CARE* PLUS, SAMSUNG CARE+, or SERVIFY* SAMSUNG, billing monthly recurring fees ($3.99 to $17.99/mo) or 2-year upfront plans.
Common reasons for this charge
- A monthly device protection subscription enrolled during a Galaxy phone purchase on Samsung.com.
- An ongoing monthly Samsung Care+ with Theft and Loss renewal.
- A replacement deductible or cracked screen repair service fee.
How to locate the invoice and cancel
- Sign in to Samsung Account Go to samsung.com/us/support/samsung-care-plus and log in with your Samsung account.
- View Subscriptions review to My Account > Samsung Care+ Subscriptions to view covered device IMEIs.
- Cancel Coverage Select Manage Plan and click Cancel Subscription, or phone support at 1-866-371-9501 for a prorated refund.
Frequently Asked Questions
Does Samsung Care+ offer refunds upon cancellation?
Yes. If canceled within 30 days with no claims, you receive a full refund. After 30 days, refunds are calculated on a prorated basis for remaining prepaid coverage.
Who administers Samsung Care+ claims?
Samsung Care+ plans in the US are administered by Servify or Asurion depending on the enrollment date.
Dispute Rights & Fraud Prevention
If you did not enroll in Samsung Care+, contact Samsung customer service and your financial institution.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Samsung Care+ support?
Call 1-866-371-9501 or visit samsung.com/us/support.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Referencia independiente no afiliada con Samsung Electronics America, Inc.. Las descripciones varían según el banco.
Fuentes verificadas
- Samsung Care+ Terms of Service & Plan Details https://www.samsung.com
- FTC: Extended Warranties Consumer Guide https://consumer.ftc.gov