Resumen del cargo
A transaction for ROOT* AUTO INSURANCE represents a monthly or semi-annual car insurance premium payment from Root, Inc. (Root Insurance Company).
Por qué aparece con este nombre
Root Insurance uses smartphone telematics to evaluate driving habits and price auto and renters insurance policies dynamically.
Descriptors include ROOT* AUTO INSURANCE, ROOT INSURANCE, or JOINROOT.COM, billing monthly installments or 6-month full-term premiums ($80 to $250+/mo).
Common reasons for this charge
- A monthly car insurance installment auto-debited to maintain continuous auto liability coverage.
- A 6-month policy renewal premium.
- An adjustment to policy coverage, vehicle additions, or driver profile changes.
How to locate the invoice and cancel
- Open Root App Launch the Root mobile app and sign in with your account credentials.
- review to Policy Tap on Policy > Payments to view upcoming payment schedules and digital insurance cards.
- Cancel Policy Select Cancel Policy in the app or call customer support at 1-866-980-9431.
Frequently Asked Questions
Does Root charge cancellation fees?
Root does not charge cancellation fees and provides prorated refunds for unused premium when canceling active coverage.
Why did my Root auto insurance premium increase at renewal?
Root recalculates rates at the end of every 6-month term based on updated state rate revisions, claims history, and telematics scoring.
Dispute Rights & Fraud Prevention
If you did not purchase auto insurance from Root, contact Root fraud support and your financial institution immediately.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Root customer service?
Call 1-866-980-9431 or email [email protected].
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Referencia independiente no afiliada con Root, Inc. (Root Insurance Company). Las descripciones varían según el banco.
Fuentes verificadas
- Root Terms of Use & Insurance Disclosures https://www.joinroot.com
- NAIC: Consumer Guide to Auto Insurance https://content.naic.org