Resumen del cargo
A charge from PROTON* VPN represents a high-speed virtual private network subscription (VPN Plus or Proton Unlimited) from Proton AG.
Por qué aparece con este nombre
Proton VPN provides encrypted internet routing, NetShield ad blocking, and Secure Core multi-hop servers across over 100 countries.
The descriptor typically appears as PROTON* VPN, PROTON VPN GENEVA, or PROTON AG. Billed monthly, annually, or for two-year terms, payments process automatically to ensure uninterrupted connectivity.
Don’t recognize it? Common scenarios
- An annual VPN Plus or Proton Unlimited plan renewed automatically on your card.
- A family member upgraded device connections from the free server tier to the 10-device high-speed plan.
- An in-app subscription purchased via Google Play or the iOS App Store auto-renewed.
How to locate the invoice and cancel
- Log in to Proton Account Open account.proton.me and sign in with your Proton credentials.
- Review Subscriptions review to Settings > Dashboard to verify your current VPN plan status and upcoming invoice date.
- Downgrade Account Click Downgrade to Free and confirm to stop future recurring charges.
Frequently Asked Questions
Can I get a refund on Proton VPN?
Proton offers a 30-day money-back guarantee for subscriptions. You can request a prorated refund for unused days within 30 days of purchase by contacting support.
Will my VPN stop working immediately if I cancel?
If you downgrade, your premium access remains active until the end of your prepaid period, after which your account reverts to Free.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con Proton AG. Las descripciones varían según el banco.
Fuentes verificadas
- Proton VPN Pricing & Server Features https://protonvpn.com
- CFPB: Credit Card Dispute Rules https://www.consumerfinance.gov