Resumen del cargo
A NORDVPN* RENEWAL charge is an annual or multi-year VPN, anti-malware, and online privacy subscription from CloudDefense OU / Nord Security.
Por qué aparece con este nombre
NordVPN encrypts internet traffic and provides ad/malware blocking and secure proxy servers. Statements read NORDVPN* RENEWAL, CLOUDFENSE OU, or NORD SECURITY.
Subscriptions renew annually or every 2 years ($59.00 to $120.00+) depending on bundle tiers (Basic, Plus with Threat Protection, Complete with NordPass/NordLocker).
Don’t recognize it? You might still
- A 1-year or 2-year promotional subscription bought previously auto-renewed at standard rates.
- A household member activated NordVPN on a router, phone, or streaming TV box.
- An add-on (NordPass password manager or dedicated IP) was bundled into the renewal.
Qué hacer paso a paso
- Log in to Nord Account Open my.nordaccount.com and log in with your email.
- Review Billing Section Click on Billing in the left sidebar and select Subscriptions to view active packages and renewal dates.
- Cancel Auto-Renewal Click Manage next to Auto-Renewal and select Cancel Auto-Renewal.
Preguntas frecuentes
Who is CloudDefense OU on my statement?
CloudDefense OU is the billing entity based in Estonia that processes payments for Nord Security products including NordVPN.
What is NordVPN's refund policy on renewals?
NordVPN offers a 30-day money-back guarantee for both initial purchases and automatic renewals upon contacting 24/7 live chat support.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con CloudDefense OU. Las descripciones varían según el banco.
Fuentes verificadas
- NordVPN Billing and Subscriptions Knowledge Base https://support.nordvpn.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov