Resumen del cargo
A charge from MIRO* TEAM is an online visual collaboration and whiteboard subscription from RealtimeBoard, Inc. (Miro).
Por qué aparece con este nombre
Miro provides collaborative whiteboards, diagramming, and agile planning boards. The descriptor reads MIRO* TEAM, REALTIMEBOARD INC, or MIRO.COM.
Paid plans (Starter at $8-$10/member/month, Business at $16/member/month) bill according to active team member seats.
Don’t recognize it? Common scenarios
- A team member created an account on a company card to facilitate workshop brainstorming sessions.
- New members invited to a board were automatically allocated paid full licenses.
- An annual team plan renewed on its yearly anniversary date.
How to locate the invoice and cancel
- Sign in to Miro Open miro.com and log in with your work email.
- Access Team Settings Click the gear icon in the top left and review to Company/Team Settings > Billing.
- Manage Seats or Cancel Plan Remove unneeded team members or select Cancel Subscription to downgrade to the Free plan.
Frequently Asked Questions
Why was my Miro bill higher than expected?
Miro's default settings allow members to invite new collaborators as paid full members, which automatically increases the next invoice.
Can I restrict who can add paid members in Miro?
Yes. Company admins can change invitation settings in Team Permissions to allow guest viewers without adding paid licenses.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con RealtimeBoard, Inc.. Las descripciones varían según el banco.
Fuentes verificadas
- Miro Billing and Subscription Documentation https://help.miro.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov