Resumen del cargo
A charge from CLICKUP* WORKPLACE corresponds to all-in-one productivity software, task tracking, whiteboards, or team workspace seat licenses from Mango Technologies, Inc. (dba ClickUp).
Por qué aparece con este nombre
ClickUp is an all-in-one productivity platform replacing tasks, docs, chat, goals, and whiteboards for distributed teams.
The descriptor typically reads CLICKUP* WORKPLACE, CLICKUP INC, or CLICKUP SAN DIEGO. Plans (Unlimited at $7/user/mo, Business at $12/user/mo, or Enterprise) bill monthly or annually based on provisioned user seats.
Don’t recognize it? Common scenarios
- A team lead invited new members or guest contributors with paid permissions to a ClickUp workspace.
- An ongoing monthly or annual team plan renewed on the credit card.
- ClickUp AI add-on licenses ($5/member/month) were activated across workspace members.
How to locate the invoice and cancel
- Log in to ClickUp Open app.clickup.com and sign in with your credentials.
- Review Billing & Invoices Click your workspace avatar in the top left, select Billing to view active seats, AI add-ons, and download PDF receipts.
- Downgrade to Free Forever Select Change Plan and switch to the Free Forever tier (100 MB storage, unlimited tasks) to halt future payments.
Frequently Asked Questions
What is ClickUp's refund policy?
ClickUp offers a 30-day money-back guarantee for first-time paid subscriptions upon contacting support within 30 days of the charge.
What happens to workspace data when downgrading ClickUp?
Downgrading to the Free Forever plan preserves your tasks, docs, and lists, but locks custom fields and storage exceeding free limits.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Referencia independiente no afiliada con Mango Technologies, Inc.. Las descripciones varían según el banco.
Fuentes verificadas
- ClickUp Pricing & Feature Plans https://clickup.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov