UnknownCharges

Descriptor decodificado

CAPMETRO* APP AUSTIN

Verified charge

By · Última actualización

08/01 CAPMETRO* APP AUSTIN $2.50

Resumen del cargo

A charge for CAPMETRO* APP AUSTIN represents a bus/CapMetro Rail transit fare, stored-value reload, or monthly commuter pass from the Capital Metropolitan Transportation Authority (Austin, TX).

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Por qué aparece con este nombre

CapMetro operates local buses, MetroRapid rapid buses, MetroRail commuter rail, and Pickup on-demand transit across the Austin metropolitan area.

Statement lines appear as CAPMETRO* APP AUSTIN, CAPMETRO FARE RELOAD, or CAPMETRO*MOBILITY AUSTIN.

Common reasons for this charge

  • You bought a single-ride, Day Pass ($2.50), or MetroRail commuter ticket in the CapMetro mobile app.
  • An automatic stored-value reload ($10-$20) occurred on your registered CapMetro stored-fare account.
  • You tapped your card or phone at a MetroRail station validator or bus farebox.

How to locate the invoice and cancel

  1. Open the CapMetro App Log in to the CapMetro mobile app or visit capmetro.org to view purchase history and stored passes.
  2. Review trip receipts Inspect ticket type, service class (Local vs. Commuter), activation timestamps, and order receipt.
  3. Contact CapMetro Customer Support Call CapMetro Customer Service at 512-474-1200 or visit the Transit Store in downtown Austin.

Frequently Asked Questions

How do I cancel auto-load on my CapMetro account?

Log in to the CapMetro app or capmetro.org, review to Payment & Stored Value, and toggle Auto-Reload off.

What is the difference between Local and Commuter fares on CapMetro?

Local fares cover standard city buses and MetroRapid ($1.25 single / $2.50 day), while Commuter fares cover MetroRail and MetroExpress buses ($3.50 single / $7.00 day).

Dispute Rights & Fraud Prevention

If you were not in Austin, TX, verify whether a family member or student commuted using a linked card.

If a mobile app transaction failed to deliver a valid digital ticket while billing your card, contact CapMetro support to request a credit.

How do I request a refund for a duplicate CapMetro ticket purchase?

Call CapMetro Customer Service at 512-474-1200 with your account email and transaction ID.

What should I do if unauthorized transit charges occur?

Contact your bank to dispute fraudulent transactions under federal billing protections.

Referencia independiente no afiliada con Capital Metropolitan Transportation Authority. Las descripciones varían según el banco.

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