UnknownCharges

Descriptor decodificado

VZWRLSS*IVR

VERIFIED BANK CHARGE

By · Última actualización

Sep 02 VZWRLSS*IVR $115.42

Resumen del cargo

VZWRLSS*IVR is a legitimate charge from Verizon Wireless indicating a payment made via their Interactive Voice Response (IVR) phone system. This occurs when you call Verizon's automated phone menu and use your phone keypad to submit a credit or debit card payment.

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What does the VZWRLSS*IVR charge mean?

The VZWRLSS*IVR descriptor specifically tags transactions routed through Verizon's automated telephone payment system. IVR stands for Interactive Voice Response, which is the robotic voice menu you review when calling Verizon customer service to pay your bill without speaking to a live agent.

If you or an authorized account user recently dialed a Verizon payment hotline (like #PMT or their 800 number) and entered card details using the dial pad, this is exactly how that payment will appear on your monthly bank statement.

  • A one-time cell phone bill payment made over the phone via automated prompts.
  • Paying off a past-due balance by calling Verizon collections or support.
  • A family member on your shared plan paid their portion of the bill over the phone using your card.

How to handle an unexpected IVR charge

Because this payment method requires physically calling in and typing card details, an unexpected IVR charge is relatively rare unless someone else authorized on your card made a payment. If you primarily pay online or use Auto Pay, an IVR charge might warrant a closer look.

  1. Check your call history Look at the call logs on your phone to see if you dialed Verizon customer support or their automated payment line around the date of the charge.
  2. Compare with your bill Log into My Verizon and ensure the payment posted to your account. Match the exact dollar amount to confirm it was applied correctly.
  3. Report unauthorized use If you are absolutely certain you did not make a phone payment and the amount does not match your bill, contact Verizon immediately at 1-800-922-0204, followed by your bank.

As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.

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