Resumen del cargo
A charge from UPTIMEROBOT* PRO corresponds to website uptime monitoring, 60-second check intervals, SSL certificate expiry alerts, or status pages from IT Bens LLC.
Por qué aparece con este nombre
UptimeRobot monitors websites, ping ports, and SSL certificates every 60 seconds with instant email, SMS, and webhook alerts.
The descriptor typically reads UPTIMEROBOT* PRO, UPTIMEROBOT LLC, or IT BENS. Plans bill monthly or annually based on the number of active monitors (e.g., 50 monitors starting at $8/month).
Don’t recognize it? Common scenarios
- An ongoing monthly or annual Pro monitoring subscription renewed automatically.
- The account upgraded to increase the monitor count or enable 30-second interval checks.
- SMS alert credit packages were purchased for incident notifications.
How to locate the invoice and cancel
- Log in to UptimeRobot Open uptimerobot.com and sign in with your email and password.
- Check Billing and Invoices Click your username in the top right, review to My Settings > Invoices to view past receipts.
- Downgrade to Free Plan Select Upgrade/Downgrade and switch to the Free tier (50 monitors with 5-minute intervals).
Frequently Asked Questions
What is the difference between UptimeRobot Free and Pro?
The Free plan checks monitors every 5 minutes. The Pro plan checks every 60 seconds, provides SSL monitoring, SMS notifications, and custom status page domains.
What is UptimeRobot's refund policy?
UptimeRobot provides a 10-day money-back guarantee for first-time paid subscription purchases by contacting support.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- UptimeRobot Pricing & Feature Comparison https://uptimerobot.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov