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TRIMET* HOP FASTPASS

Verified charge

By · Última actualización

08/01 TRIMET* HOP FASTPASS $2.80

Resumen del cargo

A charge for TRIMET* HOP FASTPASS represents a bus, MAX light rail, or Portland Streetcar transit fare, auto-load, or monthly pass from TriMet (Tri-County Metropolitan Transportation District).

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Por qué aparece con este nombre

Hop Fastpass is the contactless fare collection system for the Portland-Vancouver metropolitan area, used on TriMet (buses, MAX light rail, WES commuter rail), C-TRAN, and the Portland Streetcar.

Statement lines appear as TRIMET* HOP FASTPASS, HOP FASTPASS RELOAD, or MYHOPCARD*PORTLAND.

Common reasons for this charge

  • You tapped a contactless credit card, debit card, or smartphone at a Hop validator ($2.80 adult 2.5-hour fare).
  • An automatic auto-load ($10-$20) triggered on your registered Hop Fastpass card.
  • Multiple rides were aggregated into a single daily charge or monthly fare cap.

How to locate the invoice and cancel

  1. Log in to MyHopCard.com Go to myhopcard.com or open the Hop Fastpass app to view your tap history and fare capping progress.
  2. Review trip logs Inspect station tap points, 2.5-hour transfer windows, and daily/monthly caps ($5.60/day, $100/month).
  3. Contact Hop Customer Support Call Hop Customer Service at 1-844-694-6722 or email [email protected].

Frequently Asked Questions

How does Hop Fastpass fare capping work?

Once you spend $5.60 (two 2.5-hour adult fares) in a single day, the rest of your rides that day are free. After spending $100 in a calendar month, all rides for the rest of that month are free.

How do I turn off Hop Fastpass auto-load?

Sign in to myhopcard.com, select your card, review to Auto-Load Settings, and turn off recurring loads.

Dispute Rights & Fraud Prevention

If you were not in the Portland metropolitan area, verify whether a family member commuted using a linked payment card.

If a Hop reader double-tapped your card accidentally, contact Hop support to verify transfer status and request a credit.

How do I dispute a Hop validator charge?

Call Hop Customer Service at 1-844-694-6722 with your 16-digit Hop card number or contactless card details.

What protections cover unauthorized transit charges?

Cardholders are protected against unauthorized billing under the Fair Credit Billing Act.

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