Resumen del cargo
A charge from SONIX.AI* AUDIO TRAN corresponds to Sonix automated audio transcription, subtitles, or multi-language translation subscriptions from Sonix, Inc.
Por qué aparece con este nombre
Sonix provides AI automated speech-to-text transcription, translation, and in-browser audio/video editing in over 40 languages.
Descriptors include SONIX.AI* AUDIO TRAN, SONIX INC, or SONIX.AI. Charges reflect Standard pay-as-you-go hours ($10/hour) or Premium monthly subscriptions ($22/user/month plus $5/hour).
Don’t recognize it? Common scenarios
- A researcher, podcaster, or journalist uploaded audio files for automated transcription on Sonix.
- An ongoing monthly or annual Sonix Premium subscription auto-billed.
- Automated subtitle exports or translation hours were processed.
How to locate the invoice and cancel
- Sign in to Sonix Account Go to my.sonix.ai and log in with your email credentials.
- review to Account & Billing Click on your avatar > Account Settings > Billing to review plan details and transcription invoices.
- Cancel Premium Plan Click Cancel Subscription to downgrade to the Standard pay-as-you-go tier.
Frequently Asked Questions
What is Sonix Premium?
Sonix Premium provides discounted transcription rates ($5/hour instead of $10/hour), custom dictionaries, and multi-user collaboration.
How do I cancel Sonix recurring charges?
Go to Account Settings > Billing and click Cancel Subscription before your renewal date.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Sonix Transcription Pricing & Plans https://sonix.ai
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov