Resumen del cargo
A charge from TELESTREAM* SCREENFLOW represents ScreenFlow macOS screen recording software, stock media library access, or annual maintenance upgrades from Telestream, LLC.
Por qué aparece con este nombre
Telestream ScreenFlow is a professional screen recording and video editing suite for macOS used by educators, app developers, and YouTubers.
Descriptors include TELESTREAM* SCREENFLOW, TELESTREAM LLC, or SCREENFLOW. Charges reflect one-time perpetual license purchases ($169) or annual Stock Media Library subscriptions ($79/year).
Don’t recognize it? Common scenarios
- A Mac user purchased a new ScreenFlow software license or upgraded to the latest major version.
- An annual ScreenFlow Stock Media Library subscription auto-renewed.
- Telestream Premium Support and maintenance plan auto-billed.
How to locate the invoice and cancel
- Locate Telestream Order Confirmation Search your email for receipts from Telestream or 2Checkout/Verifone (Telestream's payment processor).
- Manage Subscriptions on Telestream Go to telestream.net/store/manage-subscription.htm to review active stock media plans.
- Turn Off Auto-Renewal Disable auto-renewal on add-on subscriptions before your renewal date.
Frequently Asked Questions
Is ScreenFlow a one-time purchase or a subscription?
ScreenFlow software licenses are sold as perpetual one-time purchases, but optional Stock Media Library and support plans bill annually.
How do I retrieve my ScreenFlow license key?
You can retrieve your license key on the Telestream support site by submitting your purchase email address.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Telestream ScreenFlow Store & Pricing https://www.telestream.net
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov