Resumen del cargo
A charge from SCALEWAY* CLOUD is a monthly cloud hosting and object storage fee from Scaleway S.A.S. for European cloud compute instances.
Por qué aparece con este nombre
Scaleway is a European cloud infrastructure provider offering compute instances, Kubernetes clusters, and S3-compatible object storage. Descriptors read SCALEWAY* CLOUD, SCALEWAY PARIS, or ONLINE SAS SCALEWAY.
Billing is calculated based on consumed compute hours and stored data over the previous calendar month.
Don’t recognize it? Common scenarios
- A developer launched cloud instances in Paris, Amsterdam, or Warsaw data centers.
- An S3-compatible storage bucket stored media or application backups.
- A reserved flexible IP address remained active on the account.
How to locate the invoice and cancel
- Sign in to Scaleway Console Open console.scaleway.com and log in with your credentials.
- Review Billing Section Go to Billing from the main menu to inspect active consumption and past invoices.
- Delete Active Resources review to Compute > Instances and Object Storage to delete active elements.
Frequently Asked Questions
How does Scaleway bill for object storage?
Scaleway charges per gigabyte-month for data stored in Multi-AZ or One-Zone storage classes plus outbound bandwidth fees.
How do I close my Scaleway account?
Ensure all instances, buckets, and IP addresses are deleted, then select Close Account under Organization Settings.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Scaleway Billing and Payments Documentation https://www.scaleway.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov