Resumen del cargo
A charge from PROTON* PASS represents an encrypted password manager and identity protection subscription (Pass Plus or Proton Family) from Proton AG.
Por qué aparece con este nombre
Proton Pass is an end-to-end encrypted password manager providing secure credential storage, two-factor authentication (2FA) generation, and email alias masking.
Transactions appear as PROTON* PASS, PROTON AG, or PROTONMAIL. Billing recurs on a monthly, annual, or multi-year schedule depending on your chosen subscription tier.
Don’t recognize it? Common scenarios
- An annual promotional subscription to Proton Pass Plus renewed at standard billing rates.
- A business or family plan added extra user licenses for shared vault access.
- A subscription purchased through the iOS App Store or Android Google Play renewed.
How to locate the invoice and cancel
- Sign in to Proton Pass Visit pass.proton.me or account.proton.me and log in with your credentials.
- Open Account Settings review to Settings > Dashboard to view your active Pass plan and renewal schedule.
- Downgrade Plan Choose Downgrade account to switch back to the Free tier and prevent renewal.
Frequently Asked Questions
Will I lose my saved passwords if I cancel Proton Pass Plus?
No. Downgrading to the Free plan keeps your saved logins, notes, and credit cards intact, though advanced features like unlimited 2FA vaults become restricted.
How do I request a refund for Proton Pass?
Proton offers a 30-day prorated refund period for subscriptions. Submit a support ticket at proton.me/support within 30 days of the charge.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Proton Pass Pricing & Vault Features https://proton.me
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov