Resumen del cargo
A PERPLEXITY* PRO charge is an AI-powered conversational search engine subscription from Perplexity AI, Inc. providing unlimited advanced model queries and file analysis.
Por qué aparece con este nombre
Perplexity AI combines search indexing with generative AI models to provide cited answers. Statements read PERPLEXITY* PRO, PERPLEXITY AI, or PERPLEXITY.AI.
The Pro subscription costs $20 per month (or $200/year) and includes over 300 daily Pro queries using models like Claude 3.5 Sonnet and GPT-4o.
Don’t recognize it? You might still
- A monthly or annual Perplexity Pro subscription auto-renewed.
- A free promotional trial from a hardware or telecoms partner expired.
- A family member subscribed on web or iOS for academic research.
Qué hacer paso a paso
- Sign in to Perplexity Open perplexity.ai and log in with your Google, Apple, or email account.
- Open Account Settings Click the gear icon in the bottom left and select Account to view active subscription details.
- Cancel Subscription Click Manage Subscription and cancel recurring auto-renewal in Stripe.
Preguntas frecuentes
Can I still use Perplexity for free after canceling Pro?
Yes. The standard Perplexity search engine is completely free with standard AI search queries.
Does Perplexity offer refunds on accidental renewals?
Contact [email protected] within 48 hours of an accidental renewal to request a billing reversal.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Perplexity AI Help Center https://www.perplexity.ai
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov