Resumen del cargo
A charge from NEON* COMPUTE OVERAGE corresponds to serverless PostgreSQL compute hours, database branching, or storage consumption from Neon Tech Inc.
Por qué aparece con este nombre
Neon is a serverless PostgreSQL database with architecture that separates storage from compute, offering instant database branching and auto-suspending compute.
The descriptor typically reads NEON* COMPUTE OVERAGE, NEON TECH, or NEON.TECH. Launch plans ($19/mo) and Scale plans bill monthly for active compute hours ($0.16/Compute Unit-hour) and storage beyond base quotas.
Don’t recognize it? Common scenarios
- A PostgreSQL database remained active without auto-suspend, consuming compute unit hours.
- An ongoing Launch or Scale plan subscription renewed on the credit card.
- Database branching accumulated data storage and point-in-time recovery history.
How to locate the invoice and cancel
- Log in to Neon Console Open console.neon.tech and sign in with your GitHub or email account.
- Review Project Billing review to Project Settings > Billing to inspect compute hours, storage size, and download past invoices.
- Downgrade to Free Tier Select Change Plan and choose the Free Tier (0.5 GB storage, auto-suspend enabled) to stop recurring payments.
Frequently Asked Questions
How does Neon auto-suspend save costs?
When auto-suspend is enabled, Neon pauses database compute after 5 minutes of inactivity, reducing compute unit billing to zero until the next query arrives.
Are Neon compute overages refundable?
Consumed compute hours and storage fees are non-refundable. Configuring compute limits prevents unintended charges.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
As práticas de cobrança podem variar. Confirme sempre no extrato antes de contestar.
Fuentes verificadas
- Neon Serverless PostgreSQL Pricing & Plans https://neon.tech
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov