UnknownCharges

Buchungstext entschlüsselt

SHOPKEEP* POS RETAIL

Verified charge

By · Zuletzt aktualisiert

08/01 SHOPKEEP* POS RETAIL $49.00

Kurzantwort

A charge from SHOPKEEP* POS RETAIL corresponds to a monthly iPad retail POS software license ($49 to $99/mo) or payment processing fee from Lightspeed Commerce Inc. (ShopKeep).

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Warum dieser Text erscheint

ShopKeep was acquired by Lightspeed and provides iPad-based point-of-sale software, inventory management, and payment processing for small retailers and cafes.

Descriptors include SHOPKEEP* POS RETAIL, SHOPKEEP INC, or SK* [STORE NAME], billing monthly software licenses or merchant payment processing fees.

Common reasons for this charge

  • A monthly SaaS software subscription for an active ShopKeep register license.
  • ShopKeep Payments processing fees or monthly gateway statement fees.
  • A customer purchase at a small business or coffee shop using ShopKeep register hardware.

How to locate the invoice and cancel

  1. Sign in to ShopKeep BackOffice Go to shopkeepapp.com and log in with your store manager account.
  2. Access Billing review to Settings > Account & Billing to review subscription fees.
  3. Manage Plan Call ShopKeep customer care at 1-888-211-5188 to downgrade registers or cancel service.

Frequently Asked Questions

Is ShopKeep part of Lightspeed?

Yes, ShopKeep was acquired by Lightspeed Commerce in 2020 to expand its small business iPad retail POS services.

Can I receive a refund on a monthly ShopKeep charge?

Monthly software fees are non-refundable once billed for the active cycle.

Dispute Rights & Fraud Prevention

If your business does not use ShopKeep, contact customer care and report the unauthorized transaction to your bank.

Commercial card disputes are protected under the Fair Credit Billing Act within 60 days of the statement date.

How do I contact ShopKeep support?

Call 1-888-211-5188 or visit shopkeep.com/support.

How long does a dispute investigation take?

Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).

Unabhängige Referenz — keine Verbindung zu Lightspeed Commerce Inc. / ShopKeep. Buchungstexte variieren je nach Bank.

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