Kurzantwort
A MONGODB* ATLAS charge is a monthly fully managed cloud database subscription from MongoDB, Inc. for dedicated or shared MongoDB clusters.
Warum dieser Text erscheint
MongoDB Atlas delivers managed NoSQL document databases across AWS, Google Cloud, and Azure. Statement lines read MONGODB* ATLAS, MONGODB CLOUD, or MONGODB INC.
Charges reflect dedicated cluster sizes (M10, M20, M30+ tiers), continuous backup snapshots, data transfer egress, and autoscaling storage.
Don’t recognize it? Common scenarios
- An engineering team upgraded a free shared M0 sandbox to a dedicated production M10 cluster.
- Continuous cloud backups and backup retention policies generated incremental storage fees.
- Network data transfer between cloud regions exceeded base thresholds.
How to locate the invoice and cancel
- Sign in to MongoDB Atlas Open cloud.mongodb.com and log in with your admin credentials.
- Access Invoices and Usage review to Organization Settings > Billing to see itemized cluster costs.
- Terminate or Downgrade Clusters Open Database Deployments and downgrade cluster tier to M0 Free or delete inactive clusters.
Frequently Asked Questions
How does MongoDB Atlas calculate hourly pricing?
Atlas clusters are billed on an hourly rate based on provisioned RAM, vCPU, and underlying cloud provider hosting costs.
Can I pause an Atlas cluster to reduce costs?
Yes. Atlas allows users to pause dedicated clusters for up to 30 days, which halts compute charges while maintaining disk storage.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Unabhängige Referenz — keine Verbindung zu MongoDB, Inc.. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- MongoDB Atlas Billing Documentation https://www.mongodb.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov