Kurzantwort
This is a legitimate charge from GoToMeeting.
What is the GoToMeeting charge?
A 'GOTOMEETING' charge on your bank statement typically indicates a subscription payment for the video conferencing service provided by GoTo (formerly LogMeIn).
You or someone in your organization likely signed up for a GoToMeeting, GoToWebinar, or GoTo Connect plan, which are often billed annually.
Free Trials and Subscriptions
If you signed up for a free trial and did not cancel before the trial period ended, the account may have automatically converted into a paid subscription.
The charge could also result from adding new user licenses or premium features to an existing business account.
- Step 1 Search your email inboxes for receipts or invoices from 'GoTo' or 'LogMeIn' to confirm the account details and billing cycle.
- Step 2 Log in to your account at the GoTo official website to view your current subscription status and cancel if necessary. If subscribed via an app store, cancel through your device settings.
Can I dispute the charge with my bank?
If you are certain the charge is fraudulent or unauthorized and cannot resolve it with GoTo, contact your bank to report it as an unauthorized transaction.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
Unabhängige Referenz — keine Verbindung zu GoToMeeting. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov